Frequently Asked Questions
At Summit Lighting Solutions, we know lighting can be complex. Below are answers to the most common questions we receive from customers, contractors, and project managers.
About Our Products
What types of lighting products do you supply?
We offer a wide range of commercial and industrial lighting solutions, including LED fixtures, retrofit kits, high bays, troffers, strip lights, wall packs, floodlights, emergency lighting, and lighting controls.
Do you carry specific brands?
Yes! We work with leading manufacturers in the industry. If you’re looking for a specific brand, let us know—we likely carry it or can source it quickly.
Are your products DLC or Energy Star certified?
Many of our products are DLC and/or Energy Star certified. Just ask and we’ll confirm which options meet your energy rebate or compliance requirements.
Ordering & Shipping
How do I place an order?
You can request a quote through our website or by emailing quotes@summitltg.com. Once approved, our team will assist with order processing and delivery coordination.
How long does shipping take?
Most in-stock items ship within 1–3 business days. Lead times for special-order or backordered items vary by manufacturer.
Do you offer local pickup?
Local pickup may be available depending on your location and the distribution point. Contact us to check availability.
Payments & Accounts
What payment methods do you accept?
We accept major credit cards, ACH, and business checks. Net terms may be available for approved accounts.
How can I apply for credit terms?
Contact our accounting department at accounting@summitltg.com for a credit application and approval process.
Returns & Warranty
What is your return policy?
Returns must be requested within 30 days of delivery and are subject to restocking fees. Items must be unused and in original packaging. Visit our Returns Page for full details.
What if I receive a damaged or defective item?
Notify us within 5 business days with your order number, photos, and a description of the issue. We’ll work with the manufacturer to resolve it quickly.
Do your products come with a warranty?
Yes. Most products are covered by a manufacturer’s warranty ranging from 1–10 years. Visit our Warranty Page for claim instructions.
Customer Support
Who do I contact for customer service?
Our customer service team is available Monday–Friday, 8 AM – 5 PM EST.
Do you support large or custom lighting projects?
Absolutely. Whether you’re planning a facility upgrade or managing a new construction project, our team can provide quotes, product recommendations, and logistical support.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Still Have Questions?
We’re here to help! Contact us anytime via phone or email, or visit our Contact Us page for more support.