Warranty Information
Quality You Can Count On
At Summit Lighting Solutions, we stand behind the products we supply. We partner with top manufacturers to ensure you receive dependable, high-performance lighting solutions. Most of our products come with a manufacturer’s warranty, and we’re here to help you navigate any warranty claims quickly and easily.
Standard Warranty Coverage
Most commercial and industrial lighting products we supply include manufacturer warranties ranging from 1 to 10 years, depending on the brand and product type. Coverage typically includes:
1.
Defects in materials or workmanship
2.
Premature failure under normal operating conditions
3.
Product replacement or credit (at the manufacturer’s discretion)
How to Submit a Warranty Claim
To initiate a warranty claim, please provide the following:
Original order number or invoice
Product details (SKU, brand, model)
Description of the issue
Photos or documentation (if applicable)
Email all warranty requests to: mailto:cs@summitltg.com
Once received, we will coordinate with the manufacturer and keep you updated throughout the process.
What’s Not Covered
Warranty coverage typically does not include:
Improper installation or wiring
Damage due to misuse, abuse, or modification
Failure caused by power surges, water exposure, or extreme environmental conditions
Products used outside their rated application or spec
Labor costs for removal or reinstallation (unless specified by the manufacturer)
Warranty Response Time
While timelines vary by manufacturer, most warranty claims are processed within 7–21 business days after submission of all required documentation.
Need Help?
Not sure if your product is still under warranty? Need help finding a replacement? Contact our team—we’re here to make the process simple.